Privacy Policy

Privacy Policy

At The Thyroid Clinic, accessible from, one of our main priorities is the privacy of our Clients. This Privacy Policy document contains types of information that is collected and recorded by The Thyroid Clinic and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy, together with our website’s Terms and Conditions, sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

We do not collect sensitive information from you through this Website. All the sensitive data is collected by our practice management system (“WriteUpp”). Please read carefully their terms and conditions and privacy policy before submitting any personal information. The third party website is accessible at

Information collected

Information you give to us

You may submit personal information when submitting our enquiry form or by sending us an email. The information you give us may include your name, email address, address/location and phone number.We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent.

Information we collect from you

When you visit our Website, we may collect the following information: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.

We will retain this information for no longer than 26 months’ period.

Information we receive from other sources

This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for no longer than a 26 months’ period via the website.


We use cookies to enhance the user’s experience on our website, as well as personalise content and ads.nd to analyse our traffic which allows us to share with you only content relevant to your needs. We also share information about your use of our site with our social media, advertising and analytics partners for further tailoring of our offer. You consent to our cookies if you continue to use our website. We use session cookies to keep track of information between pages you visit before removing this information once your session has ended. We use persistent cookies to recognize you when you visit us again. They are used to store your search preferences and recent searches. Persistent cookies can be deleted and never live longer than 1 year on your device. In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ. We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest. Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase. You can disable cookies through your browser preferences and settings. 

How we use the information

The Thyroid Clinic may use the information we receive and/or collect about you to:

  • Identify and prevent fraud
  • Understand how visitors interact with the website
  • Fulfil our obligations under any contract we have entered into with you, and to provide you with information or services you have requested
  • Send you marketing materials and newsletters when you consent
  • Monitor website usage and provide statistics to third parties for the purposes of improving the website and the services that we provide
  • Administer the website and carry out data analysis, troubleshooting and testing
  • Carry out effectiveness of promotional campaigns.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

Disclosure of your information

We may need to disclose your personal information in the following scenarios:

  • When we are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions
  • Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction

Information Security

Your security and privacy is our first priority and we will do everything we can within our power to protect it in accordance with the terms of the Data Protection Legislation. We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Your Rights

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following email address:


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.